KSRTC leaves customers clueless – The Hindu

Aanavandi a private blog developed and maintained by Sujith Bhakthan & Team, with the goal of providing information about various public transport services in Kerala, including Kerala RTC services.

The Hindu has published an article about the topic “KSRTC leaves customers clueless“. The article clearly explaining about the poor functionality of KSRTC’s Enquiry system at Ernakulam Bus Station.

Commuters calling the KSRTC’s enquiry system at the Ernakulam main bus are often in for a surprise.

Apart from the fact that the counter has just one telephone (2372033), the operator is often unaware of the timings of AC and non-AC low-floor buses that the KSRTC is operating in the district for over 15 months under the JNNURM scheme.

A city resident, Tanuja Joseph recounted her recent experience. “I called up the enquiry to know the time when an AC bus plying to Fort Kochi was scheduled to reach Menaka. They told me to call later, which I did. They then asked me to ring up the next day morning. I did not bother to call again and took an ordinary bus,” she said.

An RTC official said that it is high time the employees manning the counter were provided with a computer. “They will thus get details at the click of a button.” He wondered how the KSRTC that is operating Volvo buses, each costing Rs 80 lakh, is unable to ensure a proper public enquiry system. More passengers will use the low-floor buses if they get correct and timely information. Even worse, the station master offices in Thevara and Vytilla do not have telephones.

Water transport

Passengers can get updated information about boat services round the clock from the State Water Transport Department’s enquiry counter (2360215) at the Ernakulam Boat Jetty.

The Kerala Shipping and Inland Navigation Corporation’s numbers (98462 11143 and 2368646) help people with timings of the agency’s tourist boats.

An RTC official said employees manning the counter should be provided with a computer.